VPN.AC is a relatively new Virtual Private Network service, having been launched at the end of 2012 by a Romanian based company. It provides its users with various security and privacy solutions, allowing them to obscure their IP address, encrypt their internet connection and work around geographical restrictions placed on online content.
Customers are offered top level encryption protocols, including 256-bit OpenVPN, PPTP and L2TP/IPsec, as well as access to servers in 15 different countries. VPN.AC operates a solid privacy policy, refusing to keep logs of its users‘ online activity and automatically deleting basic connection time logs after just one day.
Money Back Guarantee
New subscribers to the VPN.AC service are protected by a seven day money back guarantee, reducing the element of risk. This can effectively be used as a one week trial, allowing customers to try it out, make sure that it works on the device(s) they want to use it on and check that its connection speeds are sufficient.
Refund requests can be made by notifying the customer support team. Users are able to ask for their money back if they experience technical difficulties, or if they are unsatisfied with the VPN product for any other reason. However, if technical issues are to blame, the customer service team will strive to resolve them first.
Terms and Conditions
Subscribers are able to take advantage of the money back guarantee for a total of seven days. This is counted from the moment the subscription was purchased, regardless of when the customer actually started using the service. Not all payment methods can be refunded directly, although PayPal and BitCoin are both eligible and recommended.
Although customers will usually be reimbursed within 24 hours of making the request, they need to allow up to 15 days for the money to return to them. Users who paid via BitCoin will be refunded with the same amount of BitCoin they paid with, irrespective of any changes to BitCoin’s exchange rate in the days since the purchase was made.
Those asking for a refund are not obligated to provide evidence of technical issues, although an explanation may be requested for customer support reasons. The parent company reserve the right to refuse refund requests made by anyone who has violated the Terms of Service, or anyone who makes a request outside the seven day period.
Countries and Servers
VPN.AC has quite a few servers around the globe, offering different IP adresses from these countries: USA, Luxembourg, Canada, Hong Kong, France, Sweden, England, Romania, Netherlands, Singapore, Germany and Switzerland.